SunTrust Login

Video demonstration and instructions on how to use the SunTrust Login:

Follow These Steps to login to your SunTrust account:

1. First Enter the SunTrust Login address or URL into the address bar of your browser:

2. Then on the empty text field next to USER ID, enter your Username or your User ID

3. Next on the empty text field next to PASSWORD, enter your Password

4. Make sure that you double check your credentials because the login information is case-sensitive

5. Click the SIGN ON button to proceed to your account



Are you having trouble logging in?

If you're still having trouble logging in, you can follow these steps to retrieve or reset your USERNAME and PASSWORD.

1. Under the LOGIN Button of the Login page, click the link that says FORGOT YOUR USER ID OR PASSWORD? 

2. Then follow the instructions there and provide the needed information to retrieve or reset your Username. In this case you will have to choose if you want to reset your Username or Password, or both 

3. If you selected User ID, you can choose a Security Question or a your Check Card to verify your identity. 

4. Once you have entered in the requried information, click on the REQUEST USER ID button to receive your Login ID

5. If you still cannot log-in, select I forgot my Password

6. Follow the instructions there and provide the needed information to retrieve or reset your Password. In this case, you will have to provide your User ID and your Email Address. Click on the RESET PASSWORD button to reset your Password


Are you still having trouble logging in? Not to worry, simply contact SunTrust directly and get help with your SunTrust Login:

Customer Service
800.SUNTRUST (800.786.8787)
Online Banking, PC Banking, Bill Pay, and Mobile Banking
TDD (Telephone Device for the Deaf)
Report Checking Account Fraud
Lost or Stolen Card
800.786.8787 Option 6
Directory Assistance
800.786.8787 Option 3

Account-specific questions
Log into Online Banking
General banking comments, questions, or suggestions
Complete a Contact Us form
Mortgage questions
Complete a Contact Us form

Write Us
Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):
SunTrust Bank
P.O. Box 85024
Richmond, VA 23285-5024